Healthcare

By Justin Wasserman, Co-Founder of Empactful Advisors Patient experience is often framed as a frontline issue. It shows up in nurse interactions, discharge conversations, and bedside communication. And while that’s where patients feel it, the reality is that patient experience is shaped long before anyone enters a room. It is set by leadership. Organizations that consistently improve patient experience – and HCAHPS performance – do not rely on scripts or one-time training. Th

By Jimmy Leppert, Co-Founder and Managing Partner, Empactful Advisors In today’s healthcare environment, financial performance is under constant pressure. Reimbursement is tightening. Costs are rising. Margins are thin. In response, many hospitals invest in new systems, outsource functions, or launch targeted revenue cycle initiatives. But one of the most overlooked drivers of financial performance isn’t a system or a process. It’s culture. Revenue integrity is not just a fu

Written By: Jimmy Leppert, Co-Founder and Managing Partner at Empactful Advisors The latest data from Kaufman Hall reflects what many hospital leaders are feeling in real time: operational performance improved in 2025, but beneath the surface, structural pressures are building. Margins stabilized, volumes rebounded, and efficiency metrics improved – all welcome signs after several turbulent years. But improving averages can obscure growing fragmentation between systems that a

Written By: Jimmy Leppert image credit: Pure Light Images At the recent Modern Healthcare Leadership Summit, industry leaders gathered to share strategies for navigating uncertainty, tackling financial challenges, and building resilience in a rapidly changing healthcare landscape. The conversations reinforced what we at Empactful Advisors see every day in our work with hospitals and health systems: technology matters, but people matter more. Success depends on creating clari