Charles Fleet

Charles Fleet is a distinguished transformational operations executive known for delivering comprehensive, triple bottom line results: profitable growth, delighted customers, and a thriving workforce. He brings deep expertise in corporate integrations, P&L ownership, and strategy execution, with significant industry knowledge spanning Telco, Financial Services, and Travel & Transportation. Charles excels at aligning strategic objectives with practical execution, fostering inclusive environments and "un-trapping locked talent" to drive organizational success.

Throughout his career, Charles has consistently delivered substantial, measurable value. At a $400M Vista Backed SaaS Provider, he drove a "$16m M&A Realization" and achieved a "2.7x Increase in Delivery Throughput" by consolidating programs and tying them directly to private equity investment priorities. During his tenure as VP at Travelport, a $1.6B revenue SaaS provider, he managed a "$150M Portfolio," led a "1,500 Person Agile Transformation" across 7 global delivery centers which dramatically improved employee promoter scores and delivery consistency, and achieved a "4.8x Feature Velocity Increase" in API technologies while removing "$12M per annum low performing spend."

Charles is adept at navigating the intersection of strategy, culture, change, and leadership, guiding organizations from growth-stage private companies to Fortune 500 enterprises through complex transformations. His experience includes a 600-person job/knowledge transfer completed ahead of schedule with no material business impact and normalizing Organizational Change Management (OCM) methods. An innovator and listed inventor on Patent # 9292830 ("Method and apparatus for Social Media Advisor for Retention and Treatment (SMART)") , Charles holds a Master of Engineering from MIT with an emphasis in Information Technology in Business and a Bachelor of Science with Distinction from VMI.